WELCOME TO FBM HOLIDAYS – AND THE 2009 COAST & COUNTRY COLLECTION

THE COAST & COUNTRY COLLECTION. Unbeatable all-round choice.

Choosing your holiday accommodation from the Coast & Country Collection comes with very important reassurances of quality, comfort and high standards – because whatever your choice, FBM Holidays have already gone to great pains to ensure it meets your needs and expectations in every respect.  

• Specially selected. To qualify for inclusion in the Coast & Country Collection, every property goes through an initial FBM Holidays 6-stage selection process and is reviewed   annually: 

(1) inspection
(2) advising the owner of any improvements (such as furniture, furnishings, appliances, utensils, decoration, attention to detail and so on) required to bring the property up to FBM Holidays Coast & Country Collection standard
(3) carrying out these recommendations accordingly
(4) reinspecting and photographing the property,     
(5) joint approval and grading of the property by the FBM Holidays selection team and adding it to the Coast & Country Collection for the coming season.   
(6) Thereafter the property is monitored according to customer feedback and inspected every year to ensure that it continues to qualify for inclusion in the FBM Holidays Coast & Country Collection. 

• Graded for quality. In addition to being specially selected, all Coast & Country Collection holiday properties are graded in accordance with the new VisitWales gradings scheme   introduced from 1st October 2007 and consistent with that which applies to holiday accommodation in England and Scotland. Each grading is awarded following an independent inspection and assessment of the property. The 2008 Coast & Country Collection includes properties which are either new to the FBM Holidays portfolio or have been recently improved and upgraded. Consequently, some of these properties may be awaiting inspection and grading by Visit Wales, so where this applies an FBM Holidays grading is shown instead. FBM gradings are based on our long experience and give a fair and honest assessment of what we believe the official Visit Wales grading will be.
• Whatever you want...apartment, studio apartment, traditional or modern character cottage, detached or semi-detached house or bungalow, terraced or split-level house, garden   flat, holiday flat, farmhouse, barn or stable conversion, pine lodge, chalet. You name it, the chances are the Coast & Country Collection has it!         
• Wherever you want it...beachside, seafront, harbourside, town, village, riverside, countryside. A change of air and scenery is what a holiday is all about!

• Choosing a property that has everything you’re looking for. If you want to bring a pet on holiday, or need a property that has features such as a cot, washing machine or facilities for the disabled, look for the appropriate symbols included where relevant in the individual property details.  

• FBM Holidays: going the extra mile. When it comes to making your holiday experience that little bit more special, the professional and dedicated FBM Holidays team is always   looking for extra ways to help. For example... 

* Preparing for your arrival. We take great pride and care in ensuring that your holiday property is cleaned, checked out and ready for occupation. For takeover times see other important holiday information.
* Resolving any problems quickly. The first-rate FBM Holidays Customer Services Manager is one of the most experienced and knowledgeable in the business – so if you have any teething troubles in your holiday property, you couldn’t be in better hands.

* Putting you in touch with the property owner. In case of query (such as how to operate an appliance) or an emergency, we encourage property owners to leave you a direct contact  number – particularly useful to you in our out-of-office hours.  

For well over a century FBM Holidays has been the leading name for self-catering holidays and year-round short breaks in beautiful west and south-west Wales. And for 2008 we’ve gone even further than ever to offer you the best possible choice of attractive holiday properties, in the most stunning locations – and at the best ever value-for-money prices.
 
• Over 370 specially-selected properties, each and every one inspected and graded for quality.

• An even wider choice of stunning coast and country locations – from Pembrokeshire, Ceredigion, Cardigan Bay and Carmarthenshire to The Gower, Mumbles and Swansea Bay.

• Exceptional value for money – particularly for out-of-season breaks.

• A warm welcome and friendly, first-class professional service – whether face to face or over the phone – from the dedicated FBM Holidays team based in Tenby. Everyone in the team is Welcome Host trained by accredited Visit Wales instructors and has very good local knowledge to help you choose where to stay and to point you in the direction of the many places and things to see and do –from attractions to activities to events.

So welcome to the FBM Holidays Coast & Country Collection – your guarantee of a self-catering holiday that’ll keep you coming back to Wales for more of the same, time and time again 
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